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Please review our latest media news:
 BBC Radio 5: Drivetime
Programme aired on: 11/04/16
Commenting on the controversy caused by regulators intervening in the consideration by the European Commission of the suitability of a merger between O2 and Three UK.
 Listen to an extract from the show now!
 BBC Radio 4: Today
Programme aired on: 29/01/16
Commenting on BT/Sky competition as BT’s merger with EE completes and Sky’s interim results are published.
Listen to an extract from the show now!
 BBC Radio 1: Watchdog
Programme aired on: 20/11/14
Commenting on: Openreach and how to rectify poor service for customers.
Listen to an extract from the show now!
BBC Radio 5: Drivetime
Programme aired on: 28/09/13
Commenting on - BT’s latest price rises.
Commenting on the latest round of BT price rises which will come into effect in the New Year.
Listen to an extract from the show now!
BBC Radio 5: Phil Williams
Programme aired on: 4/09/13
Commenting on - Vodafone sells 45% of Vodafone wireless.
After months of speculation, Vodafone finally announces that it has sold its 45% stake in Verizon Wireless to Verizon Communications in a deal worth £84 billion.
Listen to an extract from the show now!
BBC Radio 5: Drivetime
Programme aired on: 30/08/13
Commenting on - Vodafone to sell its stake in Verizon Wireless.
Vodafone confirms that it is in talks with Verizon Communications to sell its 45% share of Verizon Wireless.
Listen to an extract from the show now!
BBC Radio 5 Live: Breakfast
Programme aired on: 27/08/13
Commenting on - BT closes dial-up service.
Looking at the implications for customers of the BT announcement that it is terminating its dial-up Internet service.
Listen to an extract from the show now!
BBC Radio 4: You and yours
Programme aired on: 22/08/13
Commenting on - Mobile phone mid-contract price rises.
What can you as a consumer do when you mobile phone company raises the price of your mobile phone service mid-contract?
Listen to an extract from the show now!
BBC Radio 4: PM
Programme aired on: 25/06/13
Commenting on the pace of the BDUK broadband roll out.
Listen to an extract from the show now!
BBC Radio 5 Live: Breakfast
Programme aired on: 26/04/13
Commenting on the rivalry between Apple and Samsung as the Samsung Galaxy S4 is released in the UK.
Listen to an extract from the show now!
BBC Radio 5: Tony Livesey
Programme aired on: 14/03/13
Commenting on the increasingly acrimonious rivalry between Apple and Samsung as Samsung launched its Galaxy S4 smartphone.
Listen to an extract from the show now!
BBC Radio 4: Today
Programme aired on: 08/03/13
Commenting on speculation on a merger between Vodafone and Verizon Communications.
Listen to an extract from the show now!
 BBC Radio Scotland: Good morning Scotland
Programme aired on: 30/10/12
Commenting on the launch of EE’s 4G service in cities around the UK.
Listen to an extract from the show now!
 BBC Radio 5 Live: Breakfast
Programme aired on: 03/10/12
Commenting on the agreement between Ofcom and the Mobile Operators on 4G spectrum licensing.
Listen to an extract from the show now!
BBC Radio 5 Live: Saturday Edition
Programme aired on: 25/08/12
Commenting on the result of the Apple lawsuit against Samsung in the USA.
Listen to an extract from the show now!
BBC Radio 5 Live: Breakfast
Programme aired on: 24/07/12
Commenting on Ofcom’s announcement of the process for auctioning 4G spectrum.
Listen to an extract from the show now!
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 BBC Radio 4: Today
Programme aired on: 24/07/12
Commenting on Ofcom’s announcement of the process for auctioning 4G spectrum.
Listen to an extract from the show now!
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 BBC World Service: Business News
Programme aired on: 27/04/12
Commenting on Samsung overtaking Nokia as the world’s number one shipper of mobile phones.
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BBC Radio 4 Today: Looking forward to 4G Mobile
Programme aired on: 23/11/11
On the day that O2 announced the planned launch of a 4G mobile service we looked forward to the sort of difference 4G will make.
Listen to an extract from the show now!
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BBC Radio 5 Drive: Commenting on payment for mobile services
Programme aired on: 11/04/11
Commenting on a report describing how 75% of customers are on the wrong contract for their mobile services and are paying too much as a result.
Listen to an extract from the show now!
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BBC Radio 4 Today: Commenting on BT’s price increases
Programme aired on: 21/03/11
Commenting on BT’s price increases and the reasons behind them.
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BBC Radio 5 Wake up to Money: Commenting on BT’s price increases
Programme aired on: 21/03/11
Commenting on BT’s price increases and the reasons behind them.
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BBC Radio 5 Wake up to Money: Commenting on BT’s price increases
Programme aired on: 19/07/10
Commenting on BT’s price increases and the reasons behind them.
Listen to an extract from the show now!
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BBC Radio 4 Today: Commenting on BT’s price increases
Programme aired on: 24/06/10
Commenting on BT’s price increases and the reasons behind them.
Listen to an extract from the show now!
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BBC Radio 5 Tony Livesey: Commenting on the introduction of usage-based charging by O2 for smartphones
Programme aired on: 24/06/10
Commenting on the introduction of usage-based charging by O2 for smartphones and how it is an inevitable development because of network economics and speculating (wrongly) on the cause of the iPhone 4 antenna problem.
Listen to an extract from the show now!
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BBC Radio 4 Today: Commenting on price as a demand management tool by telecoms operators
Programme aired on: 01/06/10
Contribution to a piece on how companies use price to manage demand and why they charge more at peak times.
Listen to an extract from the show now!
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BBC Radio 5 Gaby Logan Show: Commenting on a consultation on Vodafone’s full year results
Programme aired on: 20/05/10
Commenting on Vodafone’s good full year results showing increased profits and increased dividends.
Listen to an extract from the show now!
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BBC Radio 5 Breakfast: Commenting on a consultation on spectrum use
Programme aired on: 05/02/10
Commenting on the closing of a consultation by The Department for Business, Innovation and Skills on how spectrum should be used to maximise the benefit to the UK.
Listen to an extract from the show now!
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BBC Radio 4 Today: Commenting on a consultation on spectrum use
Programme aired on: 05/02/10
Commenting on the closing of a consultation by The Department for Business, Innovation and Skills on how spectrum should be used to maximise the benefit to the UK
Listen to an extract from the show now!
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BBC Radio 4 PM: Commenting on Tesco's Telecom Plans
Programme aired on: 20/11/09
Commenting on Tesco’s announcement that it is teaming up with Cable and Wireless to offer combined package of telephony and broadband.
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BBC Radio 4 You and Yours: Ofcom’s deregulation of telephony bundling by BT
Programme aired on: 16/09/09
Discussion on the implications of Ofcom’s decision to remove restrictions on BT which prevented it from including basic voice services in service bundles.
Listen to an extract from the show now!
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BBC Radio 4 Today: Orange T-Mobile merger in the UK
Programme aired on: 08/09/09
Discussion on the implications of the announced merger between the UK operations of Orange and T-Mobile to create the UK ’s largest mobile phone operator.
Listen to an extract from the show now!
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BBC Radio 5 Breakfast: UK Orange T-Mobile merger
Programme aired on: 08/09/09
Discussion on the implications of the announced merger between the UK operations of Orange and T-Mobile to create the UK ’s largest mobile phone operator.
Listen to an extract from the show now!
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BBC Radio 5 Wake up to Money: Roaming Charges
Programme aired on: 30/06/09
An appearance on the BBC Radio 5 early morning business programme 'Wake up to Money' to discuss the maximum price limits for roaming texts imposed by the European Commission. The interviewalso touched on the wholesale rates being imposed on international data roaming and speculation on the possible take over of T-Mobile UK by Vodafone.
Listen to an extract from the show now!
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BBC Radio 5 Breakfast: Vodafone Roaming Charges
Programme aired on: 14/05/09
Appearance on BBC Radio 5 Breakfast programme commenting on Vodafone’s offer to customers to have roaming at domestic rates for three months over the summer of 2009. The interview also touched on BT job losses and the future of the Apple iPhone as its exclusive deal with O2 comes to an end.
Listen to an extract from the show now!
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 BBC Watchdog: Commenting on Tiscali Customer Service
Programme aired on: 20/03/09
Appearance on BBC 1 Watchdog commenting on the reasons why Tiscali customers were experiencing poor customer service.
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BBC Radio 5 Breakfast: Strictly refunding
Programme aired on: 20/11/08
Commenting on the means by which the BBC could refund voters for John Sargent on Strictly Come Dancing following his decision to quit the show (one of the most unusual interviews we have been asked to do!)
Listen to an extract from the show now!
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BBC Radio 5 Breakfast: Cap on text roaming charges
Programme aired on: 15/07/08
Commenting on the decision by the European Commission to cap text roaming charges.
Listen to an extract from the show now!
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 BBC2 Working Lunch: Discount mobile phones
Programme shown on: 25/04/08
An appearance on working lunch discussing the implications of the offer from Asda of mobile phones for £5.
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 BBC R2: 'Drivetime'
Programme aired on: 31/03/08
Interview with Philippa Busby on Ofcom tightening the regulations on fixed line mis-selling.
Listen to an extract from the show now!
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 Commenting on Telephone Slamming
Article published on: 02/03/08
http://www.independent.co.uk/money/invest-save/switched-to-another-phone-firm-ndash-and-you-had-no-idea-790199.html
“Commenting on telephone slamming and what action slammed customers can take when they discover that they have been illicitly transferred”
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BBC R5L: 'Drive'- Ofcom Consultation on unfair charges
Programme aired on: 28/02/08
Radio 5 live: ‘Drive' – commenting on Ofcom's announcement that it is consulting on additional charges levied by communications providers on consumers' bills.
Listen to an extract from the show now!
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BBC World Service – World Update
Programme aired on: 14/02/08
Radio interview on: “Commenting on press speculation that Rupert Murdoch was considering teaming up with Yahoo to fend off the Microsoft bid”
Listen to an extract from the show now!
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BBC Radio 5: 'Wake up to Money' - Directory Enquiries
Programme aired on: 08/02/08
Radio 5 Live: 'Wake up to Money' commenting on a new free directory enquiry service which is funded through advertising.
Listen to an extract from the show now!
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BBC Radio 4: Free Directory Enquiry Service
Programme aired on: 08/02/08
Radio 4: The Today Programme commenting on a new free directory enquiry service which is funded through advertising.
Listen to an extract from the show now!
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BBC Watchdog: Commenting on 'Telephone Slamming'
Programme shown on: 04/02/08
Appearance on BBC1 watchdog commenting on ‘Telephone Slamming’ where customers are stolen from one telephone operator to another without their knowledge
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BBC Radio 5: 'Drive Programme' - O2 and Nokia Trials
Programme aired on: 28/11/07
Commenting on the O2 and Nokia trial of cash and oyster card being contained on a mobile phone
Listen to an extract from the show now!
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BBC Radio 5: 'Wake up to Money' - BT's Results
Programme aired on: 08/11/07
An interview on Radio Five Live 'Wake up to Money' anticipating BT’s results
Listen to an extract from the show now!
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BBC Radio 4: Anticpating BT's Results
Programme aired on: 08/11/07
An interview on Radio Four Today Programme anticipating BT’s results
Listen to an extract from the show now!
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 BBC2 Working Lunch: Commenting on 087 numbers
Programme shown on: 05/11/07
An appearance on Working Lunch discussing the delay in implementing recorded announcements to 087 numbers
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 BBC News 24: Commenting on Vodafone’s Annual Results
Programme aired on: 29/05/07
Commentary on the release of Vodafone's Annual Results by telecoms expert Eddie Murphy
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BBC Radio 5: Commenting on Vodafone’s Annual results
Programme aired on: 29/05/07
Radio commentary on the release of Vodafone's Annual Results by telecoms expert Eddie Murphy
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BBC News 24: Commenting on the EC’s decision to cap
mobile roaming charges
Programme aired on: 23/05/07
Why have the EC decided to cap mobile roaming charges?
Eddie Murphy comments on the EC's decision.
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 BBC Working Lunch - Broadband and telephone Q & A
Programme shown on: 30/03/07
All your questions, answered by telecoms expert Eddie Murphy
Jim Monk says, "I have been on Orange Broadband for a long time but over the years I have had an increasing problem when it comes to sending out e-mails to groups. At first I could send messages to groups containing over a hundred recipients but now if I send out a group message containing more than 15 members I get a message saying 'too many recipients'. Is this restriction unique to Orange customers or do other ISPs have their own rationing regime?
This is not unique to Orange, although setting the limit at 15 recipients is rather restrictive. ISPs do this to counteract spammers from launching their traffic onto the net from their network...............
For the full story go to the BBC Working Lunch site
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BBC Working Lunch - Mobile phones: Your questions
Programme shown on: 24/11/06
Your queries were tackled by Eddie Murphy of the Communications Research Network.
A recent survey says that if you're one of the thousands of people who use a 'pay as you go' mobile phone deal - then you're probably being ripped off. It surveyed 120,000 people and found they were paying up to 600% more for their calls than consumers who were on contract. Is there truth in that?
For the full story go to the BBC Working Lunch site
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BBC Radio 5 - Drive Time - Sale of O2 outlets
Programme aired on: 24/10/06 Listen to an extract from the show now!
Radio 5 interview
where Eddie explains some of the circumstances behind the sale of 95 O2 High Street outlets to the competing mobile operator 3.
BBC
Radio 5 - 0870 numbers
Programme aired on: 05/10/06
Radio 5 interview discussing the latest about 0870 numbers.
 BBC
Working Lunch - Phone questions
Programme shown on: 12/05/06
"All your questions, answered by Bryan Glick, Managing Editor of Computing and
Eddie Murphy, an independent consultant at the Communication
Research Network.
Many companies still persist in calling '0870' numbers 'national rate' when
calls can cost 8p a minute - up to 16 times more than a call to Europe or even
New Zealand. Is this practice not deceitful? Ofcom has recommended (but not
made compulsory) the need to make a tariff announcement before the call goes
through. Is anything else being done?
Bill Fraser, Glasgow.
They are perfectly entitled to call 0870 numbers national rate because they
are charged at the equivalent of the price of a national call....."
For the full story go to the BBC
Working Lunch site^ Top
BBC
Working Lunch - Telecoms question time
Programme shown on: 28/10/05
"All your questions, answered by Bryan Glick, Managing Editor of Computing and
Eddie Murphy, Manager of Communication Research Network - part
of a joint venture between Cambridge University and Massachusetts
Institute of Technology.
Frederick in London: The programme has highlighted 0870 phone numbers recently,
but what about 07000 numbers? I live in a block of flats and our managing agent
has said this is a free number for residents to contact them. On checking with
BT however, I discovered the charge is 16.5p per minute at peak times and 10p
off peak. It is also used in hospitals for patients. Who is gaining out of this
rip-off?
Personal numbering is a service which allocates the customer a number which
that customer....."
For the full story go to the BBC
Working Lunch site
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 BBC
Working Lunch - Phones queries
Programme shown on: 11/03/05
"In Consuming Issues, Alan Stevens, a communications consultant
and Eddie Murphy, a telecommunications
consultant answered your
questions on phones.
Are mobile phone companies obliged to provide their customers with
information from the Company's records regarding phone usage? I
have been wrongly accused by the Police of using my mobile phone
whilst driving my car. My phone Billing Account shows I did not
make a call but Vodafone will not confirm I did not receive a call
(i.e. my phone was not in use). I understand that the police can
obtain this information from mobile phone companies but they have
declined to do so in this instance. I therefore cannot prove my
innocence in court and I am most likely to be found guilty as it
is my word against a policeman's word.
Mobile phone companies do keep records about outgoing calls made
by their customers......"
For the full story go to the BBC Working Lunch site
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